Every product comes with a full specification sheet, also downloadable as a PDF: it states the composition and the care recommendations for your particular item.

For fabrics, we recommend ordering a sample before you commit, so you can judge the cloth and the colour for yourself.

Made-to-measure products — The dimensions are agreed with you when we draw up the specification, then carried over to the making-up sheet. That sheet is posted to you as a proof, together with an actual sample of the fabric. Nothing goes into production until you have signed it.

Stock products — The dimensions are given in the product description.

Delivery

• We deliver within France only, via Route Transport.
• Carriage is charged according to the weight of the goods.
• Made-to-measure products — Allow up to six weeks between confirmation of your order and delivery: roughly four weeks of making up, plus the time to sign your proof, release from the workshop and carriage. That assumes the signed proof comes back to us without delay.
• Items not made to measure — Allow two to four weeks.
• The lead time is confirmed to you in writing when the order is accepted, once the specification has been reviewed.
• Tracking for your order is sent to you by e-mail.

Returns

• Made-to-measure curtains cannot be returned.
• Items not made to measure (stock cushions and others) may be returned within ten days if they are faulty or the colour does not match.
• Refunds are made by bank transfer.